Conversational Insights
What is Conversational Insights?
Analyzes pasted conversations for insights on dynamics.
- Added on December 15 2023
- https://chat.openai.com/g/g-DoEUoVTk1-conversational-insight
How to use Conversational Insights?
-
Step 1 ： Click the open gpts about Conversational Insights button above, or the link below.
-
Step 2 ： Follow some prompt about Conversational Insights words that pop up, and then operate.
-
Step 3 ： You can feed some about Conversational Insights data to better serve your project.
-
Step 4 ： Finally retrieve similar questions and answers based on the provided content.
FAQ from Conversational Insights?
Analyzing the chat transcripts, we found that the most common topics in customer conversations are pricing, payment options, shipping, returns, and product features. Customers often ask about policies, availability, and inventory. Additionally, the most common customer queries revolve around order status and tracking information.
Based on the analysis of chat transcripts, we found that 80% of customers who interacted with the chatbot rated their experience as positive, stating that the chatbot was helpful and provided relevant information. However, some customers expressed dissatisfaction with the chatbot's ability to resolve complex issues. These customers were inclined to switch to live chat support for resolution.
Our analysis of chat transcripts showed that the peak time for customer queries is between 9 AM and 12 PM. During this time, most customers reach out to clarify doubts or seek assistance related to products or services. The second most active period for customer queries is between 2 PM and 5 PM. We suggest allocating additional customer support resources to handle these peak times efficiently.